Overview
Fantastic permanent opportunity
* ITIL V4 Foundation Service Management certified
* IT Service Management best practices
In this role, you will be responsible for leading and overseeing the delivery of service management governance and processes to ensure technology services are delivered in a standard and consistent manner.
Key Skills & Responsibilities
* Experience in IT service delivery in complex, mission-critical environments
* Lead and support ITIL-based service management processes, including but not limited to: Incident, Major Incident, Problem, Event, Asset, Availability, and Knowledge Management
* Provide oversight and input into service provider governance forums to ensure effectiveness and value
* Monitor and assess service provider performance against SLAs and contractual commitments
* Contribute to the development and governance of operational procedures to meet business needs
* Lead and embed continuous improvement across service delivery
* Strong data analytics and reporting skills, with the ability to translate insights into meaningful actions
* Experience applying ITSM and ITIL practices to deliver customer-focused outcomes
* Proven experience working with and managing service providers and vendor performance
* Demonstrated leadership capability, including mentoring and supporting team members
* Strong communication and stakeholder engagement skills
* ITIL v4 Foundation certification (or higher)
#J-18808-Ljbffr