Customer Service Representative
Be a key point of contact for patients and carers, providing friendly and professional assistance with admissions, discharges, and general enquiries.
* Respond to incoming calls and direct enquiries to the appropriate wards or departments
* Assist patients and their families with queries, concerns, and issues in a polite and empathetic manner
* Enter patient details accurately into hospital systems, ensuring data integrity and confidentiality
* Process payments and transactions, including those for overseas visitors, while maintaining attention to detail and financial accuracy
* Collaborate with healthcare teams to resolve patient-related matters and facilitate smooth hospital operations
About This Role
This position requires exceptional communication and interpersonal skills, enabling you to interact effectively with patients, carers, and healthcare professionals. You should possess a strong ability to multitask, solve problems efficiently, and handle sensitive conversations with tact and diplomacy.
Key characteristics of the ideal candidate include:
* A pleasant and courteous demeanor when interacting with others
* The capacity to work independently and as part of a team
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive information discreetly
This role is an excellent opportunity to develop new skills, enhance your experience, and contribute to the delivery of quality patient care within a dynamic and supportive environment.