About Us
At Suncorp Bank, you can build a career with exceptional growth potential. Our culture is driven by purpose and belonging, which leads to delivering high-quality results that benefit our customers.
We are part of the ANZ Group and direct our job applicants to ANZ systems for the recruitment process. We ensure that all necessary communication and notifications are sent from ANZ.
We value continual learning and adaptation to digital customer engagement tools. Our team helps customers transition to a more convenient banking experience by empowering them with confidence in using digital banking options.
About the Role
The Branch Manager plays a key role in leading the frontline team. The manager coaches and develops staff to understand and meet customer needs, build motivated teams, and instil a high-performance edge and customer-centric culture.
Suncorp Bank encourages innovation and believes in giving employees the tools they need to excel. You will be part of a team that promotes digital empowerment and fluency, allowing customers to access various services conveniently.
Key Responsibilities:
* Lead the branch's digital transformation efforts and promote adoption of digital services to streamline customer interactions.
* Oversee and train staff on digital platforms to ensure a cohesive, tech-savvy team that meets customer needs effectively.
* Deliver effective customer management, retention, and satisfaction advocacy for your customer base.
* Lead a motivated and engaged team intent on achieving both individual and branch results.
* Role model and support a risk management culture through behaviors, discussions, and interactions with employees and customers.
* Utilize and manage the branch to deliver on agreed business plan and allocated business objectives, including growth, sales, service, expense, connected customer, lender credit quality, and return on equity targets.
What You Will Bring
To grow and succeed in this role, you should have strong leadership skills in managing a digitally enabled branch environment and coaching staff on digital service offerings.
You must have experience implementing digital customer service strategies to enhance the branch's efficiency and customer satisfaction.
Demonstrated leadership experience in insurance, banking, or financial services is highly desirable.
You should have demonstrated experience in roles requiring growth and retention of a customer base.
You must also have demonstrated experience in managing front-line compliance risks.
You should have the capacity to adapt to changing environments.
Interpersonal skills and the ability to effectively resolve conflicts are essential.
Becoming Part of Our Team
Suncorp Bank offers its employees a range of benefits and resources to support their well-being. This includes flexible work arrangements, remote work opportunities, and tools to help create a healthy work-life balance.
We believe that a diverse and inclusive workplace leads to innovative solutions and better outcomes for our customers. If you have any adjustments you may require during the recruitment process, please let us know.