Transforming Customer Experiences: A Senior Service Designer Role
We are seeking a skilled professional to lead the creation of customer-focused digital services for the NSW Courts and Tribunal. As a Senior Service Designer, you will be responsible for guiding each product from discovery through concept development, prototyping, and iterative delivery.
The role involves evaluating end-to-end user experiences, supporting the creation of service system models, and implementing service improvements while partnering with remote and multidisciplinary teams.
* Human-Centred Design: Apply your expertise in human-centred service design within the public service sector to drive innovation.
* Accessibility Standards: Ensure accessibility standards and inclusive design practices are integrated into all digital solutions.
* Design Systems: Contribute to or establish design systems and service standards to maintain consistency across products.
To succeed in this role, you will need:
* Journey Mapping and Prototyping: Demonstrate strong skills in journey mapping, service blueprints, co-design workshops, and prototyping.
* Qualitative Research: Showcase experience in conducting qualitative research and synthesizing insights into actionable design outcomes.
* Agile Methodologies: Familiarity with agile methodologies and working in cross-functional teams is essential.
* Design Tools: Proficiency in using design and collaboration tools (e.g., Miro, Figma, Adobe XD, Lucidchart).
* Tertiary Qualifications: Hold tertiary qualifications and/or industry experience in user experience or related fields.