Company Description
Trilogy Network Solutions, an Australian-owned enterprise headquartered in Canberra, is a leading solution provider of Digital infrastructure for Public Sector and Private Enterprises. Our commitment to both doing it right the first time and embracing transparency has made us a trusted name in the industry. We specialise in designing, supplying, and implementing digital infrastructure solutions tailored to our customers' unique needs. With innovative products and fresh thinking, we help our clients navigate the fast-paced digital economy and make informed decisions about their digital infrastructure.
Role Description
This is a full-time, on-site role for a Network Engineer located in Canberra. As a Network Engineer at Trilogy, you will be responsible for daily network administration, troubleshooting, and ensuring network security. Your role will also include designing and implementing network solutions to meet customer needs, managing network performance, and providing technical support.
Key Tasks
* Efficiently resolving service requests and meeting SLA targets.
* Designing and implementing solutions for Windows Server, Exchange, O365, and other technologies.
* Managing hosted customer dedicated servers and maintaining MS Windows server environments.
* Mentoring and training Level 1 and 2 Support Teams.
* On-call duties and answering incoming phone calls during busy periods.
* Provide technical support for internal staff of Trilogy.
* Maintain accurate and up-to-date records within the CRM / Call logging system
Experience
* Cybersecurity: Fortinet, Palo Alto, Crowdstrike, Google SecOps & KnowBe4
* Network: Fortinet, Juniper & Cisco
* Server/Storage: Lenovo, Dell, Hitachi & Super Micro
* Tools: NinjaOne, Veeam, Acronis & HaloPSA
* Experience in Azure Active Directory
* Deploying and managing environments in AWS, Azure and/or other cloud services
* Setup and troubleshooting networking (Switching, routers & firewalls) including VLANs and WIFI (HPE Aruba & Fortinet)
* Experience configuring and managing Windows Server
* Microsoft 365 admin experience
Qualifications
* Minimum 2 years' experience in Network Administration and Network Engineering
* Knowledge of Network Security practices and protocols
* Proficiency in Network Design and implementation
* Excellent troubleshooting, problem-solving and analytical skills
* Ability to work effectively in a team-oriented environment
* Relevant certifications such as CCNA, CCNP or similar are a plus
* Bachelor's degree in Computer Science, Information Technology, or related field
* Valid driver's license
* Ability to gain NV1 or NV2 security clearance
To apply please email your cover letter and CV to
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