Branch Customer Advisor
Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.
Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.
We are empowered to make a positive difference for customers and communities
Everyone is given the opportunity to learn, grow and achieve.
We set bold ambitions and clear expectations to get the best customer outcomes.
You will become part of their financial journey from start to finish as you develop and grow into a banking professional. The Customer Advisor role is the perfect opportunity to kick start your career. To learn more about this challenging yet exciting role, please continue reading below!
In this role, you will
Support our Colac branch by being the first point of contact for our customers
Put customers at the centre of everything you do.
Work with your customers to understand their evolving needs and challenges and identify the most suitable products and services.
Ensure our customers receive a seamless, consistent, and customised experience every step of the way
Assist our customers with account opening, unsecured lending, and banking transactions
Ensure all customer details are accurate and up to date
Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy, and secure
Undertake ongoing training and development to enhance your career development
What you’ll bring:
A passion for delivering an amazing experience to customers
An unwavering commitment to quality, with the will to go the extra mile
Passion for doing what is right even when it is hard
An ability to work collaboratively as a team
Resilience, self-motivation, and energy to create our signature customer experience
A willingness to learn
A keen eye for detail
An appreciation for inclusion and the diversity of our customers
The Hours
Join our team in this role within the hours of 9:15am – 4:15pm, Monday to Thursday, and 9:15am – 5:15pm on Friday.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment where all NAB colleagues’ backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit NAB Careers. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au.
Join NAB
If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, so we encourage you to apply early. Unsolicited CVs from agencies will not be accepted.
Unlock your potential as a Customer Advisor and thrive in a growth-centric environment. Join us today to start the journey of your lifelong career!
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