IT Helpdesk/ Service Desk Officer – Multiple roles 6 or 12 month initial contracts with possibility of extensions Adelaide Based Role Candidates with valid Australian Visa will be considered, the client does not provide visa sponsorship. Multiple onsite opportunities for a IT Helpdesk/ Service Desk Officer for contract positions based in Adelaide. Available for different shifts including day shift, night shift and weekend shifts. Required: Minimum 2 – 3 years of ICT service desk experience, where you have supported large enterprise environments. Providing first level Service Desk support for standard desktop applications, and other approved and installed software including but not limited to; personal computers, laptops, tablets, ipads and iphones. Undertaking User Administration through Active Directory Maintain a high level of customer satisfaction, including the provision of proactive communication in relation to the status of reported incidents and service requests. ITIL knowledge or experience Use of a recognised ITSM e.g. ServiceNow, Marval etc. Contribute to the provision of a professional, responsive, timely and effective assistance to customers including software, hardware and network support through the resolution of incidents, and completion of service requests reported to the Service Desk. If you would like to know more about the positions, click apply or reach out to Tammy on 08 8228 1505.