Electronic Gaming Equipment Specialist Role Summary
Job Description:
As a key member of our field service team, you'll collaborate closely with the Service Manager and Field Services specialists to ensure that electronic gaming machines operate seamlessly. You will perform scheduled tasks, preventative maintenance, break/fix repairs, and system diagnostics on-site, taking care to troubleshoot complex system faults effectively.
* Install, remove, upgrade, modify, or change games on gaming equipment at customer sites.
* Investigate and resolve intricate system issues by performing repair work as needed.
* Respond promptly and professionally to service calls to meet customer expectations and SLA requirements.
You will also collect and report all activities using our field service management tools, ensuring real-time data entry and 100% accuracy of service records, tasks, and inventory.