Overview
Retail Assistant at Southern Metropolitan Cemeteries Trust (SMCT). This is a permanent part-time role, working Sunday to Tuesday, supporting the daily operations of the florist and delivering a welcoming, knowledgeable customer experience.
Responsibilities
- Provide exceptional customer service and assist clients with enquiries to ensure a positive, empathetic experience.
- Uphold SMCT’s standards of quality, presentation, and service in the shop.
- Maintain a welcoming, clean, and well-organised retail environment.
- Operate point-of-sale systems and use standard computer applications (e.g., MS Office) as required.
- Process orders with accuracy, handle cash, and maintain records diligently.
- Respond promptly and professionally to client enquiries via email and phone.
- Collaborate with colleagues to support daily operations and drive customer satisfaction.
About You / Qualifications
- Act as a brand ambassador by consistently modelling SMCT values.
- Experience delivering high-quality customer service in retail or a customer-facing environment.
- Strong communication skills with a wide range of customers, stakeholders, and colleagues.
- Ability to prioritise tasks and manage time effectively in a fast-paced environment.
- Proven capability in operating POS systems and standard computer applications.
- Attention to detail and accuracy in order processing, cash handling, and record keeping.
- Skilled in responding to client enquiries via email and phone.
- Ability to thrive under pressure and deliver high-quality outcomes in a dynamic environment.
- Commitment to delivering a positive customer service experience.
Job Details
- Pay type: Hourly
- Job end date: Monday 29 September 2025
- Location: 600 Princes Hwy, Springvale VIC 3171, Australia
Accessibility and Information
If you have access requirements restricting participation in the recruitment process, please contact for adjustments. For more information about SMCT, visit
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📌 Retail Assistant
🏢 Southern Metropolitan Cemeteries Trust
📍 Melbourne