**Job Description**
* We are seeking experienced customer service professionals to provide exceptional support to our clients.
* As a customer service representative, you will be the first point of contact for customers, handling their queries and concerns in a timely and professional manner.
Our ideal candidate will possess excellent communication skills, both written and verbal, with the ability to work effectively in a fast-paced environment. You will be responsible for:
* Managing incoming and outgoing phone calls using contact center technology.
* Communicating with internal and external customers via phone, email, and chat.
* Prioritizing concern resolution and customer satisfaction.
**Requirements**
* A minimum of 1 year of experience in a customer service role.
* High school diploma or equivalent required.
* Strong verbal and written communication skills.
* Detailed listening skills.
* Time management and ability to prioritize projects and customer needs.
**Benefits**
* Monday to Friday role - no weekend work.
* Free onsite parking.
* Walking distance to Mascot train station.
* Tuition reimbursement.
* Employee assistance program.
**About Us**
* We are a global company dedicated to delivering exceptional customer service and technology solutions.
* We value diversity and inclusivity, striving to reflect the communities we serve.
* We believe in creating a workplace where every individual feels valued and comfortable being their authentic self.