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Join Nurse Next Door and Make Lives Better!
Position: Scheduling & Administration Officer
About Us: At Nurse Next Door, we're not just another home care company - we're a passionate team dedicated to Making Lives Better for seniors and individuals with disabilities across Australia. Our commitment to our four core values: Admire People, Find a Better Way, WOW Customer Experience, and be Passionate About Making a Difference allows us to transform the experience of Australians seeking home health care and sets us apart as leaders in the aged and disability home care sector. Join us in our mission to transform lives and redefine home care with heart.
Role Overview: As a Scheduling & Administration Officer, you'll play a pivotal role in ensuring our clients receive the best possible care by managing schedules and providing essential administrative support. Your attention to detail, exceptional communication skills, and dedication to operational excellence will contribute to the growth and success of our Townsville team.
Key Responsibilities:
1. Efficiently manage scheduling for Caregivers/Nurses, including shifts, changes, and client requests.
2. Utilise Alayacare to assign employees to client visits based on availability and client needs.
3. Maintain accurate and up-to-date records in Alayacare and Care Central.
4. Provide outstanding customer service to clients and caregivers, handling inquiries and scheduling changes promptly and professionally.
5. Collaborate with Care Designers and Care Ambassadors to ensure optimal client-Caregiver/Nurse matches.
6. Support operational staff and Franchise Partners by identifying workforce needs and gaps.
Qualifications:
* Strong organisational skills with meticulous attention to detail.
* Excellent communication skills, both written and verbal.
* Proficiency in G-Suite products (Docs, Sheets, Calendar).
* Ability to prioritise tasks and remain calm under pressure.
* Previous experience in scheduling, administration, or customer service preferred.
* Familiarity with healthcare or home care services is advantageous.
* Knowledge of Alayacare or similar scheduling software is a plus.
Why Join Us:
* Be part of a dynamic team that values compassion, professionalism, and Making Lives Better
* Opportunity to make a meaningful impact in the lives of clients and caregivers.
* Competitive compensation and benefits package.
* Ongoing training and development opportunities to support your career growth.
* Collaborative and supportive work environment with opportunities for advancement.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have experience in administration?
* Do you have customer service experience?
* What's your expected annual base salary?
* How much notice are you required to give your current employer?
* How many years' experience do you have as a Roster Scheduler?
* Do you have a current NDIS Worker Screening Check?
* Do you have a current Working With Children (WWC) Check?
Everyone should be able to live at home, even if it means getting a little help. Nurse Next Door home care matches trusted, qualified, local nurses and caregivers to your needs, supporting Australians to maintain their independence in their own home, on their own terms. From assistance with daily life activities to social and community participation or home care nursing to maintain optimal health, prevent illness and increase comfort, Nurse Next Door’s extraordinary family of nurses and caregivers offer a personalised tailored plan to match the unique needs of each individual.
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