About this Role
The successful Sales Manager will lead a team of destination experts, driving sales success while ensuring exceptional customer experiences.
Delivering outstanding service with excellent communication and interpersonal skills is key to exceeding revenue targets, attracting new business, increasing productivity, improving NPS scores, and meeting profitability goals.
Our ideal candidate will be a self-directed decision-maker with strong organisational, time management skills and attention to detail.
A natural leader with a knack for identifying solutions and a desire to improve themselves and the team, they will foster positive and productive working relationships.
We are looking for someone who can implement strategies and processes to streamline team workflows, identify and resolve client issues, ensure their expectations are met or exceeded.
They should provide strategic advice on future trends and proactively manage potential challenges, initiate and coordinate staff and client incentive programs.
A tech-savvy individual with aptitude and experience with CRM, travel industry systems and Google Drive documents, they will work closely with other departments to achieve sales and financial objectives.
Key Responsibilities
* Lead a diverse team, fostering positive and productive working relationships.
* Implement strategies and processes to streamline team workflows.
* Identify and resolve client issues, ensuring their expectations are met or exceeded.
* Provide strategic advice on future trends and proactively manage potential challenges.
* Initiate and coordinate staff and client incentive programs.
Requirements
* 3+ years experience in sales/customer service preferably within the travel industry.
* 3+ years of sales management experience leading a diverse team.
* Well-developed people management skills with a high level of empathy and skill in recruitment, performance management and employee development.
* Tech savvy with aptitude and experience with CRM, travel industry systems and Google Drive documents (Insightly CRM & VT desirable).
* Exceptional telephone manner and web-based sales experience.
* Ideally first-hand knowledge of RAW Travel's destinations and hiking.
* Demonstrated experience in business planning, budgeting, costing and forecasting.
* Experience setting targets and reporting on progress.
* A self-directed decision-maker with excellent organisational, time management skills and attention to detail.
Benefits
* Opportunities for career development and skills training.
* A flexible work environment with a focus on work-life balance including monthly RDOs.
* A vibrant company culture with regular team events and activities.
* A wellness allowances to cover the cost of gym memberships.
* Opportunities to travel for work and discounts on our sustainable travel packages and products.
* A purpose driven business balancing people and planet with profit.