About the Role
We are seeking a skilled Administration Assistant to join our dynamic team. As an integral part of our daily operations, you will be responsible for scheduling therapy sessions using Skedulo, ensuring seamless alignment with participant Therapy Plans or Habit Coach Action Plans.
You will use your exceptional organizational skills to reschedule sessions when necessary and maintain accurate Service Agreements for participants. Your attention to detail and commitment to excellence will ensure that all interactions with therapists and participants are safe and efficient.
* Utilize Skedulo to schedule therapy sessions in accordance with participant needs.
* Reschedule sessions as required due to practitioner or participant unavailability.
* Onboard new participants, providing clear explanations of our services and setting realistic expectations for collaboration.
* Conduct thorough over-the-phone risk assessments and accurately record identified risks, prioritizing therapist and participant safety.
* Maintain precise Service Agreements for participants.
* Participate in weekly team meetings, sharing impactful stories and contributing to a positive team culture.
Your ideal candidate has demonstrated experience in scheduling or rostering, coupled with 2-3 years' experience in administration, emphasizing customer service and relationship building. A high degree of proficiency in managing client databases and practice administration systems is essential, along with a strong ability to take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
What We Offer
In this role, you will have access to continuous learning opportunities, a positive team environment, and the chance to make a meaningful impact in the lives of our participants. You will be part of a forward-thinking organization committed to delivering exceptional services and fostering growth.