Drive connections that matter in every moment.
Singtel Group is more than just a telecommunications company – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time. Every day our team of dedicated professionals embrace a 'yes' mindset, ensuring customers enjoy closer relationships, stronger partnerships, and bigger breakthroughs.
We're on the lookout for a conscientious Assistant Manager to join our team and help us create lasting customer experiences.
You are the heartbeat of our operation. Together with your colleagues, you'll orchestrate a symphony of excellence, amplifying customer delight and fuelling a performance surge in our business.
Your key responsibilities...
* Leadership: Lead, coach, mentor, develop & inspire a team of individuals empowering them to shine
* Operational Expertise: Maestro behind our day-to-day operations, ensuring we are always on point, welcoming, and bursting with positive energy
* Customer Champion: Resolve customer enquiries with patience and professionalism, let them leave with a lasting smile
* Training and Development: Assist with onboarding new colleagues by providing them with the tools & knowledge they need to surprise & delight our customers
What makes you a great fit?
* You are well versed in the industry environment & carry the best in innovative practices in your bag of tricks
* Customer service isn't just a job; it's an art form that you've mastered
* A problem-solving pro with an innate ability to make thoughtful & well-informed decisions
* Results-driven & charismatic individual who thrives in a collaborative environment by supporting their team to be the best version of themselves
Benefits we offer
Competitive remuneration - $80,000 on target total cash (inc. Super & commissions)
* Make life easier (and more affordable) with monthly credit and discounts on our products and services
* Unlock additional benefits to a range of retailers Australia-wide
* Direct your own development and build future-ready skills with our training programs
* Build meaningful connections through employee-led networks and diversity initiatives
* Put your wellbeing first with access to counselling and support services
* Flexible working arrangements – talk to us about how this role can be flexible for you