About AvePoint
AvePoint is the global leader in data security, governance, and resilience, helping organizations securely collaborate across Microsoft, Google, Salesforce, and other environments. Our Confidence Platform supports more than 25,000 customers and a channel program of about 5,000 partners in over 100 cloud marketplaces.
Location
: Melbourne, Australia
About The Position
Are you ready to progress your sales career in the fast-growing SaaS industry? As an Account Manager, you will be the key point of contact for a dedicated set of existing customers. You will establish a trusted advisor relationship to achieve and expand customer goals, resulting in renewals, upsell, and cross-sell opportunities. You will own the AvePoint vision and strategy for these customers and work to renew and expand our footprint within your territory.
You will assist customers with questions or issues (with support from the team), build relationships to identify new pains and business challenges, and collaborate with our team to close new deals by listening to customers and presenting AvePoint solutions.
Your Responsibilities Will Include
Own a book of business and proactively sell, support, educate, and grow it through regular touchpoints.
Act as the single point of contact for existing AvePoint customers in your account patch.
Maintain and build relationships with key contacts and advocates to drive long-term AvePoint solution adoption.
Manage the commercial sale and complex sales cycles with a consultative approach.
Secure renewals at or above projected amounts and increase sales through product adoption and retention efforts.
Understand the customer's business, challenges, pains, and opportunities; present relevant AvePoint solutions.
Collaborate with pre-sales engineers and cross-functional teams to close deals.
Lead discovery, solution overview, and technical deep-dive sessions with customers.
Address questions and resolve issues promptly; communicate new product developments to customers.
Maintain an accurate pipeline of opportunities in the CRM system and contribute to achieving quarterly targets.
What You Will Bring To Our Team
We value agility, passion and teamwork; bring fresh ideas, a desire to learn and grow, and a customer-focused mindset. You should be technology-savvy, self-motivated, and entrepreneurial with pride in delivering results.
Required qualifications and qualities include:
Bachelor's degree
Several years of technology account management experience
Prior experience selling in the Microsoft 365 ecosystem preferred
Experience with executive-level business and technical selling
Familiarity with selling methodologies and processes; Business Development experience is a plus
Strong accountability, urgency, and communication skills
Benefits we offer
Competitive market-based compensation
Career progression and internal mobility across North America, EMEA, and APAC
Hybrid work model (3 days in office)
Generous PTO and AvePoint holidays
Private health insurance
Mobile phone plan reimbursement
Tuition reimbursement
Recognition and employee referral programs
And more
We are committed to diversity and inclusion and to creating a workplace where people can bring their whole selves. We will process any personal data you share in compliance with applicable data protection laws and our Privacy Notice.
EEO / Compliance
AvePoint is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.
#J-18808-Ljbffr
📌 Account Manager
🏢 Avepoint
📍 Melbourne