About Our Client
This opportunity is with a well-established, mid-sized organisation in the qualified services sector. The company is recognised for its focus on delivering exceptional client outcomes and maintaining a robust technology infrastructure.
Job Description
- Provide first and second-level technical support to end-users through various communication channels.
- Troubleshoot and resolve hardware, software, and network-related issues promptly.
- Document and log all support activities in the ticketing system for tracking and reporting purposes.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Collaborate with the Technology team to escalate and resolve complex issues.
- Deliver training and guidance to users on technology tools and best practices.
- Perform regular system checks to ensure optimal performance and security.
- Contribute to the development of technical support documentation and resources.
The Successful Applicant
- 3+ years experience in IT systems, hardware, and software troubleshooting.
- Proficiency in supporting Windows operating systems and Microsoft Office Suite.
- Experience with remote desktop support tools and ticketing systems.
- Legal industry background is preferred
- Experience in Cisco and In tap
- Good communication and stakeholder management skills.
- Experience in training and mentoring Juniors.
What's On Offer
- Opportunities for career growth and skill development within the technology department.
- Supportive and collaborative team environment.
- Access to ongoing training and resources to enhance your expertise.
If you are a motivated Technical Support Specialist looking to make an impact in the professional services industry, we encourage you to apply today!
Contact: Hima Arafath
Quote job ref: JN-092025-6837160
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
- Computer and Network Security
- Software Development
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