Job Title
We are seeking a highly skilled and dedicated Customer Support Officer to join our team.
About the Role
This role involves providing support and enhancing customer wellbeing by maintaining contracts and billing, completing documentation, supporting the customer onboarding process, undertaking procurement activities, contributing to quality and continuous improvement initiatives, and liaising with internal and external stakeholders.
Key Responsibilities
* Maintain contracts and billing, ensuring timely completion and accuracy.
* Complete documentation, including reports and records, to maintain accurate and up-to-date information.
* SUPPORT THE CUSTOMER ONBOARDING PROCESS BY ENSURING A SMOOTH TRANSITION FOR NEW CUSTOMERS.
* Undertake procurement activities, sourcing high-quality goods and services to meet business needs.
* Contribute to quality and continuous improvement initiatives, identifying areas for improvement and implementing changes to enhance processes and outcomes.
* Liaise with internal and external stakeholders, building strong relationships and communicating effectively to achieve shared goals.
Requirements
To be successful in this role, you will need:
* Experience in an administration or support role.
* Strong documentation skills with intermediate/advanced computer literacy (such as the MS Office Suite and ability to use a range of databases).
* Experience demonstrating strong collaboration with team members.
* Excellent interpersonal, communication and problem-solving skills.
Benefits
* Career development opportunities with in-house upskilling and external learning programs.
* A friendly and inclusive culture that supports diversity and employee wellbeing.
* A free on-site flu vaccination program.
* Financial advice for HESTA members, our preferred superannuation supplier.
* A wellbeing program including a free employee assistance program.
* Flexible working arrangements wherever possible.
* A recognition program acknowledging significant contributions.
* Salary packaging to maximise your take-home pay.
* Discounted corporate membership – health insurance – BUPA.
About Us
We believe that older people should feel valued, respected, connected in their communities and supported to live a good life. If you share our belief, we encourage you to apply for this rewarding opportunity.