Administration Officer - Visitor Experience
Combine your love of snow with your administration skills!
About the Role
The Visitor Experience Team at ARV is dedicated to creating memorable and high-quality experiences for every visitor across all six alpine resorts. The team leads the design and delivery of integrated visitor services, marketing programmes, and engagement initiatives that drive awareness, satisfaction, and year‐round visitation. Through close collaboration with resort staff, industry partners, government agencies, and Traditional Owners, the Visitor Experience Team supports ARV's strategic goals by fostering innovation, enhancing service standards, and building strong relationships with stakeholders. Their work ensures that every visitor enjoys a welcoming, diverse, and enriching alpine experience, contributing to the long‐term success and sustainability of Victoria's alpine resorts.
As an Administration Officer in the Visitor Experience Team, you will provide administration and business support services that contribute to the efficient operation of the resort and the delivery of positive visitor experiences. Under guidance and supervision you will apply established procedures, processes and office practices to support daily resort administration. You will be adept at managing administrative tasks, processing enquiries, and maintaining records that ensure accurate and professional business operations.
Key Skills & Experience
1. Experience and knowledge of administration practices, procedures and office systems
2. Sound computer skills with MS Word, Excel and email systems
3. Strong attention to detail, organisational skills, ability to prioritise and manage multiple tasks within set timeframes
4. Strong written & verbal communication skills
5. Ability to problem‐solve routine issues using policies, procedures and available information
Requirements
6. Have full Australian working rights. International applicants are required to obtain their own visa with valid Australian work rights.
7. Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type.
8. Have an Australian driver's licence (Victorian licence preferred).
9. Satisfactorily pass a police check and random drug & alcohol tests.
Job Details
Location: Lake Mountain, Victoria.
Hourly Pay Rate: From $30.51 – $34.85 per hour + casual loading assessed on skills and experience.
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
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