About the role:
We have a excellent opportunity for an enthusiastic Patient Support Coordinator with strong administrative skills to join us at Montserrat Medical Services on a part time basis with a minimum 60 hours per fortnight. MMS opening hours are Monday to Friday 8am-6pm, no weekends or public holidays.
Duties and responsibilities:
This role will see you working collaboratively in a multi-disciplinary healthcare team to support patient care needs and deliver exceptional clinical outcomes.
- Ensure a high level of patient and visitor care and service, acting as the first point of contact
- Handling patient bookings and enquiries
- Manage patient billing and receipting
- Make appointments for procedures, prep appointments and consults
- Manage practice arrangements for multiple doctors and businesses
- Manage patient data and paperwork, ready for admissions
- Undertake banking and EFTPOS procedures
- Requires an experienced healthcare administration officer
About You:
You have a genuine passion for providing world‑class patient care and adding value to Australian healthcare. You will have:
- Experience in an administrative role within a medical or hospital setting
- A high level of computer skills particularly Microsoft Office and Patient/ Practice Management Software
- An understanding of the Medicare and Private Health Insurance billing systems
- Ability to develop and maintain strong working relationships with patients, doctors and staff
- Strong organisational skills and a high level of drive
- Adaptability and flexibility to support the patient's needs
- Excellent communication and interpersonal skills
- Ability to prioritise and manage urgent requests calmly and efficiently
- Sound knowledge of medical terminology
- Ability to multi‑task with great attention to detail
- Flexibility to work across business opening hours rosters - 8am to 6pm
Culture and Benefits:
At Nexus, caring for our people, patients and employees is at the centre of everything we do. We value our strong team culture and go to great lengths to foster inclusion and engagement across our group.
- Great work life balance - Monday to Friday, no weekends and no public holidays
- 12 weeks paid parental leave for eligible employees
- Employee referral bonus
- Great discounts at a large variety of retailers including Coles & Woolworths
- Focus on health and wellbeing (inc. Fitness Passport) and Employee Assistance Program
The Nexus Hospitals Story:
Nexus Hospitals is a leading Australian Private Hospital group that employs over 1500 talented and passionate people across 22 hospitals and 3 support offices. Our PURPOSE is to deliver better healthcare models to all Australians. We measure our success by improvements in patient outcome and experience, employee engagement, sustainable use of resources, and mutually beneficial partnerships.
About Montserrat Medical Services:
Montserrat Medical Services is a respected, privately owned specialist medical practice with over 25 years of experience supporting leading specialists across Queensland. We provide high-quality consulting and procedural services in fields such as gastroenterology, and general surgery—delivered through modern, patient‑friendly clinics.
Our focus is on providing comprehensive, personalised, and exceptional care to our patients, utilising a team approach from our doctors, nurses, and administration support staff.
How to apply:
Simply click APPLY to send in your resume and we'll be in touch. We are a growing and passionate company, and we want those with genuine excitement for healthcare to join us.
We are an equal opportunity employer, committed to diversity, equity and social inclusion. We welcome applications from all backgrounds.
Please note: pre‑screening requirements exist for this position, including recent criminal history check and immunisation. Immunisation and vaccination requirements are aligned with the health standards for each state.
#J-18808-Ljbffr