Operations Coordinator Role
About the Operations Coordinator position: Montessori Care is seeking a highly detail-oriented and organized individual to fill this critical role.
The ideal candidate will thrive in a fast-paced environment, enjoy building systems from the ground up, and possess excellent communication and interpersonal skills.
Key Responsibilities:
* Coordinate rostering of support workers to ensure adequate staffing levels and meet client needs.
* Support induction and training processes for new staff members.
* Maintain high standards of care by optimizing resources and driving operational excellence.
* Manage workforce allocation and scheduling to comply with relevant award conditions and minimize disruptions.
* Verify timesheets against rosters and flag discrepancies to prevent issues.
* Proactively manage performance and attendance, address late arrivals and no-shows, and maintain regular communication with staff.
* Provide supervision to support workers, participate in on-call rosters as required, and act as primary point of contact for rostering issues.
* Deliver services in accordance with funding agency standards and agreements.
* Address staffing issues, last-minute changes, no-shows, and scheduling conflicts to minimize disruption and model effective communication and conflict resolution.
* Identify gaps in rostering systems and suggest enhancements to increase efficiency and effectiveness.
Requirements:
* Driven, high energy, disciplined, and able to thrive in a fast-paced environment.
* Exceptional attention to detail and strong customer service mindset with a genuine care for people.
* Willingness to learn and grow, experience in managing small teams or coordinating people, and demonstrated leadership ability in managing small teams.
* Strong interpersonal and communication skills with a focus on advocacy and support, tech-savviness, and full Australian Driver's Licence and own car.
* Problem-solving mindset: able to figure things out, and experience in disability, aged care, community services, or another fast-paced operational environment (nice to have).
What You'll Own:
* Workforce Allocation & Scheduling: Rostering of Support Workers with compliance to awards.
* Timesheet Management & Compliance: Oversee end-to-end timesheet processes.
* Staff Follow-up & Accountability: Proactively manage performance and attendance.
* On-Call Rostering: Participate in after-hours on-call roster as required.
* Supervision & Support: Provide supervision to support workers.
* Client & Staff Liaison: Act as primary point of contact for rostering issues.
* Funding & Compliance: Deliver services in accordance with funding agency standards.
* Issue Resolution: Address staffing issues and model effective communication and conflict resolution.
* Process Improvement: Identify gaps in rostering systems and suggest enhancements.
About You:
* Highly driven and energetic, with exceptional organizational skills.
* Excellent communication and interpersonal skills, with a genuine care for people.
* Ability to thrive in a fast-paced environment and adapt to changing circumstances.
Benefits:
* Opportunity to work in a dynamic and growing organization.
* Chance to develop your skills and take on new challenges.
* Competitive salary and benefits package.