About Us: Right at Home is a global leader in home care with a network of offices worldwide. Our mission is to improve the lives of those we serve by providing comprehensive care services that enable clients to stay comfortably in their homes.
From companion care to palliative care, we are dedicated to making a positive impact on the lives of our clients.
Key Responsibilities
* Answer phone calls professionally and direct inquiries to the relevant department.
* Greet clients and carers warmly, creating a welcoming atmosphere.
* Communicate with clients and their families to address inquiries about services and scheduling.
* Assist the HR department with recruitment tasks such as scanning, filing, and emailing documents.
* Act as a key point of contact for external parties, ensuring effective and professional communication.
* Use persuasive communication skills to identify and nurture sales opportunities, contributing to business growth.
* Build and maintain strong relationships with individuals and organizations outside the company.
* Collaborate with office staff across locations, fostering collaboration and positive connections.
* Perform additional administrative duties as directed by management.
Preferred Skills
* Empathetic and passionate with a caring attitude.
* Able to work autonomously and collaboratively within a team.
* Previous experience in a similar role.
* Proficient in standard computer programs with the ability to quickly learn new ones.
* High level of professionalism and ability to maintain confidentiality.
* Basic understanding of the Aged Care, Disability, and/or Health systems.
* Customer service experience in the industry.