Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.
At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.
Role Purpose
From making sure deposits are on track and room blocks are released right on cue, to coordinating BEOs, pre-conference catch-ups, and outlet bookings with venue managers and chefs, you're the ultimate organiser and communicator. You'll orchestrate seamless site inspections, ensure every space is set to impress, and be there to warmly welcome clients on arrival - sometimes even outside the usual 9–5.
When the event is in full swing, you're the steady hand ensuring smooth group check-ins and flawless handovers. Once the final guest departs, you shift into wrap‐up mode - reconciling accounts, tidying up open folios, hosting debriefs, and gathering feedback to make the next event even better. In short, you turn detailed planning into memorable experiences, all while keeping the magic running smoothly behind the curtain.
Responsibilities
The Conferencing and Events Manager is responsible for exceeding customer satisfaction through the coordination and execution of all events in our Cairns Hotels & Resorts. In this role, you will:
* Provide a consistent and exceptional level of service when managing our largest residential conferences utilising industry best practices, always exceeding expectations, and ensuring a professional, efficient, and positive approach by your team.
* Upgrade the customer's expectations of their event by selling them additional options once confirmed to improve revenue overall and spread revenue across all of our Hotels and venues where possible.
* Lead the Event Manager & Event Co‐Ordinator to success through training, nurturing, constructive feedback, and continuous improvement.
* Ensure smooth transition of account files keeping the customer informed and expectations met avoiding last minute changes.
* Own the customer experience internally by meeting & greeting customers on arrival at every stage of the event in house to ensure customer expectations are met.
* Be the point of contact for all department heads, generating and circulating event orders ensuring accuracy of information and timely dissemination of updates.
Skills and experience
Our goal is for every client to leave us and post about their luxury experience with Crystalbrook Cairns and our best practice for #responsibleluxury and yes attitude. You will lead our amazing team of collaborators to elevate our guest's experience to ensure we are always the venue of choice.
You will be excited to showcase the following skills/attributes:
* Demonstrated experience in events management, preferably in a luxury hotel environment.
* Strong emotional intelligence and communication skills (both verbal and written)
* Flexibility to work evenings, weekends and holidays, as needed.
* An engaging, confident and guest centric character with a natural drive to provide memorable guest experiences
* Effective time management and prioritisation skills - organised and meticulous!
* Success in delivering profit and controlling costs
Why Us
You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry‐leading benefits that support your lifestyle, career and wellbeing including:
* 50% F&B discount across all Crystalbrook restaurants and bars
* $99 room rates and a generous friends and family discount
* Enhanced parental Leave and lifestyle benefits
* A commitment to a green future through enhanced sustainability practices
* Access to our internal mobility program and team reward schemes
* Online learning and training with tailored career development pathways
* A culture of collaboration, elevating experiences and diversity
* Limitless career opportunities in a fast growing, dynamic environment
* Regular service recognition and team engagement events
We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
Crystalbrook Collection is an award‐winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.
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