# Student Support Lead at CPA Australiaby | Apr 13, 2026**CPA Australia**OVERVIEW The Student Support Lead at CPA Australia is a fixed-term role focused on the effective delivery and moderation of online student support forums within the CPA Program. Reporting to the Program Delivery Manager, this position plays a central role in ensuring student queries are handled professionally, discussions remain appropriate, and service standards are consistently met. The role operates within a Test and Learn environment and requires strong collaboration across internal stakeholders. KEY RESPONSIBILITIES – Provide effective moderation and day-to-day operations of the Ask the Expert and Student Community Forum for the CPA Program. – Identify common student queries and develop support content such as FAQs. – Maintain consistent oversight of forums to ensure discussions are appropriate and aligned with program standards. – Ensure student queries are managed in a timely, supportive, and professional manner in line with agreed service expectations. – Communicate clearly, respectfully, and effectively with internal stakeholders, ensuring accuracy and contextual relevance of shared information. – Build productive working relationships with subject matter experts. – Proactively share relevant updates or insights with stakeholders to support informed decision-making. – Support the implementation of the student support model through active participation in test-and-learn activities using a collaborative, solutions-focused approach. REQUIREMENTS – Prior experience in an education or learning and development environment. – Excellent organisational skills and strong written and verbal communication skills. – High attention to detail. – Ability to identify risks and areas for improvement and take appropriate action. – Sensitivity to candidate confidentiality and content security. – Ability to write concise and effective communications tailored to specific audiences. WHY THIS ROLE MATTERS Student support is a critical component of the overall learning experience, particularly in professional education programs with diverse and international cohorts. This role helps ensure students receive timely, accurate, and respectful support, which contributes to engagement, retention, and program integrity. By connecting students, subject matter experts, and internal teams, the Student Support Lead supports quality outcomes for both learners and the organisation. BONUS: APPLICATION ADVICE – Highlight specific examples of moderating online forums, managing student queries, or supporting learners in digital environments. – Emphasise your ability to communicate clearly with multiple stakeholders, including academics, subject matter experts, and operational teams. – Demonstrate your attention to detail by providing concise, well-structured application responses. – Reference experience working within structured service levels, quality standards, or regulated education environments. – Show your comfort working in evolving or pilot-style environments by describing test-and-learn or continuous improvement initiatives you have supported. – Acknowledge the fixed-term nature of the role and express your motivation to contribute meaningfully within the contract period.To apply for this job please visit .* International Higher Education* Southbank, Melbourne VIC* Posted 42 minutes ago* Base salary plus annual incentive plan GBP / Year#J-18808-Ljbffr