Job Overview
This pivotal role serves as the initial point of contact for our members upon entering the club. You will provide exceptional customer service by greeting members, answering phones, making protein shakes, and selling retail products.
* Greet everyone serve customers at both the front desk and cafe answer calls handle queries listen to complaints direct members to relevant managers if necessary.
* Utilize computer software systems to look up member details create access key tags process purchases assist members with booking classes.
* Assist parents with booking kids into Kid's Cartel where needed learn about supplement apparel range to execute sales to members perform cafe duties including using coffee machine making protein shakes.
* Maintain venue cleanliness ensure reception/cafe area are always neat tidy supplement shelves are stocked sufficiently apparel is precisely displayed.
Main Responsibilities
* Front desk operations customer service answering calls handling queries listening to complaints directing members to relevant managers if necessary.
* Process transactions create access key tags look up member details utilize computer software systems to assist members with booking classes.
* Cafe operations including using coffee machine making protein shakes maintaining venue cleanliness ensuring reception/cafe area are always neat tidy.
Requirements
* Prior experience in customer service with excellent communication skills.
* A proactive attitude thirst for learning ambition for growth passion for health fitness eagerness to work in the industry.
* Reliability proactivity punctuality professionalism well-presented strong work ethic initiative motivation adaptability multitasking ability.
* Computer literacy ability to learn new systems communicate uphold policies procedures of business to customers staff.
* Hold current First Aid CPR certificates willing to attain Australian working rights.