Role Overview:
We are seeking a dedicated professional to join our Rates team as a Billing Clerk. This role is responsible for delivering critical legislative rating and business requirements, ensuring the timely generation, provision and maintenance of billing, data integrity, receivables and recovery of debt.
The successful candidate will be accountable for assisting with Debt Recovery Tasks by monitoring overdue accounts and liaising with debtors and the debt recovery contractor to ensure timely and efficient collections.
In addition, they will assist with the coordination of the receivables process by verifying and reconciling incoming documentation, ensuring data accuracy.
Key Responsibilities include Processing Customer Service Enquiries via phone and email, offering solutions and guidance to ratepayers, and Assisting with Rating Enquiries relating to matters such as compliance with policies, procedures and processes.
About You:
You will be a customer-focused individual with a passion to deliver positive outcomes for stakeholders and the community.
You will have an understanding of Local Government functions, experience in accounts receivable and collections work, strong skills in data integrity, time management and work prioritization, and formal qualifications in Business or Finance, or relevant experience in a similar environment.