Our client is a global leader in retail marketing and display solutions, uniting a network of specialist agencies under one powerful brand. With offices in Melbourne, Brisbane, Hong Kong, China, the USA, and London, they provide seamless, integrated marketing services including retail display systems, printing, merchandising, and digital solutions.
By consolidating services and leveraging global sourcing capabilities, they help clients reduce costs, streamline operations, and achieve creative excellence at scale.
Their mission? Innovate and deliver.
Their culture? Collaborative, adaptable, and always client-first
The Opportunity
As a Senior Account Manager, you'll be responsible for managing and growing a portfolio of key accounts, acting as the strategic and operational link between the client and internal teams. You'll take initiative, work autonomously, and be a trusted advisor who brings creative, cost-effective solutions to life. This role is highly client-facing – you'll spend time in front of your clients, proactively identifying opportunities to add value and drive account growth.
Key Responsibilities
* Own and manage a portfolio of key client accounts
* Build and maintain trusted, long-term client relationships through regular in-person and virtual engagement
* Identify new business opportunities within existing accounts to drive organic growth
* Be agile and proactive in delivering solutions, often in fast-moving or complex scenarios
* Lead end-to-end project delivery in collaboration with internal creative, production, and logistics teams
* Ensure high standards of client service through clear communication, issue resolution, and ongoing performance management
* Deliver commercial outcomes through strong budget oversight, reporting, and strategic planning
What You'll Bring
* Demonstrated success in client relationship management and account growth, preferably within retail marketing or display sectors or from a Retail Marketing Agency background
* Strong project and stakeholder management capabilities with the ability to juggle competing deadlines
* A strategic mindset with a deep understanding of retail display systems, merchandising, and creative marketing solutions
* Exceptional interpersonal and communication skills, with the confidence to lead client conversations
* Ability to work independently, make fast and effective decisions, and adapt to changing client needs
* Commercial acumen, including experience with budgets, reporting, and client performance metrics
* A background in marketing, retail, creative services, or production is highly regarded
Why Join?
* Join a global business at the forefront of retail marketing and display innovation
* Work in a high-performing team that values autonomy, initiative, and collaboration
* Opportunity to own your portfolio and play a direct role in business growth
* Be part of a flexible, fun, and forward-thinking culture where people come first
* Enjoy variety, challenge, and the satisfaction of delivering real impact for major brands
If you're a strategic account manager who thrives on autonomy and achieving results, then apply now.
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Narelle Platt on 0451 445 866 or via email at quoting the reference number above, or check out our website for other available positions.
www.frontlinerecruitmentgroup.com/retail
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