About The Role
We have an exciting opportunity for an experienced HR professional to join our People Shared Services team as a People Services Analyst on a 12-month Max Term Contract.
This role is integral to delivering a consistent, high‑quality employee experience by providing timely, accurate, and customer‑focused support across a broad range of Tier 1 and Tier 2 HR and employee relations queries.
In this role, you'll manage and resolve HR enquiries with a strong focus on case management, applying sound judgement, analytical capability, and a solid understanding of HR policies, employment legislation, and organisational processes. You will support employees and leaders with guidance on Workday transactions, policy interpretation, and process navigation, ensuring matters are handled effectively, confidentially, and in line with organisational frameworks.
Working collaboratively with stakeholders across the business, you will identify opportunities to streamline processes, enhance service delivery, and contribute to initiatives that strengthen our HR operations. Your work may include analysing case trends, updating employee records, coaching managers on self‑service tools, supporting ER case preparation, and partnering on optimisation, automation, and transformation activities.
If you are passionate about service excellence, enjoy solving problems, and thrive in a fast‑paced environment, this role offers a platform to make a meaningful impact on both operational efficiency and employee experience.
About You
You bring a proactive, solutions‑focused approach and thrive in a service-driven environment. Your background includes experience in HR operations, shared services, or HR/ER advisory roles, with demonstrated capability in:
* Managing HR or ER‑related cases with professionalism, confidentiality, and sound judgement
* Analysing data or case trends to identify risks, opportunities, or continuous improvement recommendations
* Applying HR policies, procedures, and employment legislation to provide accurate guidance
* Managing competing priorities while delivering an exceptional employee and leader experience
You are confident using Workday and Microsoft Office, and you're curious about how technology, such as automation tools and Copilot, can support smarter, more efficient service delivery. You communicate effectively with a diverse range of stakeholders, adapting your approach to support employees, leaders, and People & Culture partners.
Ideally, you have experience within a medium to large organisation, with exposure to risk management, compliance requirements, and continuous improvement methodologies.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Benefits
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
* Flexible working arrangement - Balance your work and personal life with ease.
* Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
* Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
* Purchase additional annual leave - Need more time off? You can buy extra leave days.
* Discounted private health insurance plan - Take care of your health with our special rates.
* Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
* Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
* Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community
How To Apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.