+ Higher Super, Great Bonus and Share Options
Caterpillar Australia is part of the global organisation Caterpillar Inc., consisting of approximately 115,000 employees. Our brand is globally renowned and is underpinned by our core values – Integrity, Commitment, Excellence, Teamwork, and Sustainability. We bring each of these to life in everything we do.
About The Opportunity:
Caterpillar Australia is currently seeking a Senior Product Service Engineer to join the team. The successful candidate will be responsible for providing ongoing support and technical guidance to Customer and Dealer personnel.
Product Service Engineers assist in identifying and correcting product deficiencies, improving product design, and adapting improvements to the product in their assigned area.
Your role includes keeping Engineering, Service Engineering management, and the dealer organization informed of product issues by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.
The person in this role is considered a SME in equipment management and site application for the HRV product.
Main Responsibilities:
1. Field follow-up and support for New Product Introduction
2. Identify and correct product deficiencies, improve product design, and implement improvements using CPI and DSN processes
3. Maintain technical liaison between Caterpillar and Dealers via the DSN system
4. Prepare Failure Analysis, Summary Reports, review Problem Lists, and communicate solutions
5. Notify field and dealer personnel of resolved issues via Technical Information Bulletins, Service Magazines, or Service Letters
6. Travel to customer mine sites for field follow-up and investigation
7. Manage equipment and site applications
Skills and Experience:
* Strong electrical and/or mechanical aptitude, with a degree or trade background
* Excellent communication skills with technical clients, interpersonal skills, and the ability to influence and motivate
* Engineering or manufacturing background with familiarity with materials, equipment, and processes
* College or university degree or equivalent experience
* Background in machine electrical and/or mechanical knowledge is highly desirable
Employee Benefits:
* Salary: Competitive remuneration package, including attractive bonus and share options
* Parental Leave: Generous parental leave policy with flexible options
* Diversity and Inclusion: Committed to diversity, inclusion, and equal opportunity
* Discounts: Staff discounts across health insurance, shopping, food, wellbeing, and travel
* Global Opportunities: Many career development opportunities worldwide with training programs
How to Apply:
If you are seeking a challenging and rewarding career at Caterpillar, apply today via www.caterpillar.com/careers by attaching your resume.
Application closes on 7th May 2025.
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