** This role is at Big W (not for Hatch)**
Hatch is supporting Big W to find a great Customer Range Strategy Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Big W.
**About the role at Big W**
The Range Strategy Manager is responsible for designing customer-led category strategies in partnership with our Commercial team. This role will play a key role in driving the transformation of the Big W range capability, accountable for the strategic curation of our range to enable Big W to delight our customers. This role will ensure that our category strategy and range reviews outcomes are closely aligned to deliver strong incremental sales and GP and improved customer advocacy
**Seniority**
**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Big W.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $80,000.00 - $120,000.00 per year
Work Location: One location