TranTech Computers is a Mackay based IT Services company that provides technical support, products, and expertise in our local Mackay and Whitsunday region. We are a growing band of IT techs who take care of a large client base – and truly love what we do.
We're on the lookout for an Senior Technician in Mackay to help support our loyal client base. The ideal candidate will take pride in their work.
More about the role
You'll be :
Working in a team.
Friendly customer service – including an unwitting ability to be empathetic and positive towards your clients, without dropping your amazingly professional attitude
Onsite and remote support – including troubleshooting technical issues over the phone with clients (using remote tools when necessary)
Tech services – such as system rollouts, backup restorations and workshop PC/Server support
Experience with the following technologies is beneficial:
Networking
Windows Server
Office 365
SharePoint
Hosted PBX / VoIP
All forms of Desktop Support Windows 10,11
What you can expect:
Working alongside a team of 12 techs who are always on hand to help out and support each other
A wide range of IT problems to work through and solve – every day is different
Ongoing opportunities for learning and development – including advancement for the right person
More about you
One last thing, we place a lot of pride in how awesome our team is and how well we work together for our clients. Therefore, our ideal candidate would also have the following attributes:
Passion for technology and proven experience working with IT software, hardware, networks and peripherals
Previous tech support experience;
Proven customer service experience and a drive to help people
Strong written and verbal communication skills
Ability to pick up new technologies and learn new systems quickly
Ability to relay technical terminology to non-technical people
Ability to work both independently and within a team
To find out more about us, visit our website at
If you think you're ready to step into our world and be recognised for your skills and abilities, then apply now