Job Description:
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
· Hands-on experience with Windows/Linux/Mac OS environments
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software.
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· BS degree in Information Technology, Computer Science or relevant field
· Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus