Job Description
This role is for a highly skilled professional to join our team in providing technical support and maintenance services.
* Responsibilities include researching problems, performing hardware troubleshooting, repair, replacement, and incident resolution.
* Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
The ideal candidate will have equivalent tertiary education and experience in the responsibilities outlined above.
Additionally, a working knowledge of ServiceNow/HelpNow (or similar applications) is required.
A CISSP certificate or equivalent is also preferred.
We are committed to making our recruitment process accessible to all candidates.
Please note that applicants must meet International Traffic in Arms Regulations (ITAR) requirements.
Key Responsibilities
* Research problems by accessing internal and external knowledge databases.
* Perform hardware troubleshooting, repair, replacement, and incident resolution.
* Plan and coordinate maintenance activities.
* Communicate with customers to fully understand the incident, service request, or problem.
* Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
About This Role
This position requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.
We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups provide an opportunity for team members to connect and collaborate on shared interests.