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Job Description Summary
We have a 4-month immediate start contract role for a Workforce Planning Coordinator in our telecommunications division.
Primary Location
VIC - Melbourne - 655 Collins St
About The Role
The Operational Support Services team within our Telecommunications division is seeking a dedicated and detail-oriented Workforce Planning Administrator to join us. In this key role, you will provide vital administrative support to the Performance and Forecasting Planner, contributing to enhanced operational performance and success while elevating the overall customer experience. This position is ideal for someone eager to develop or refine their workforce forecasting and planning expertise.
Position Details
Nature of position: Fixed Term Contract until 31 August 2025
Location: VIC
Reporting Line: Resource Planning and Optimisation Manager
Responsibilities
Coordinate and schedule workforce activities based on client forecasts, ensuring all compliance documentation is current and accurate.
Support the analysis of historical data, business trends, and operational needs to assist in developing precise workforce demand forecasts.
Collaborate with the planner to evaluate contract performance and workforce capabilities, identify skill gaps, and contribute to the development of strategies for improvement.
Facilitate the onboarding of new technicians and handle associated administrative tasks.
About You
1–2 years of experience in planning and resourcing within a busy and fast-paced work environment.
Proficiency in Excel at an intermediate to advanced level.
Strong numerical skills with the ability to interpret data and tell a compelling story through analytics.
Familiarity with process improvement initiatives and a willingness to support implementation efforts.
Eagerness to learn and assist with reporting activities using tools such as Power BI.
Benefits Of Working With Us Include
Growth – Opportunities for career development across our business units.
Discounts - Employee rewards program and discounts across various businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers, and more. Access to novated leasing is also available.
Paid Leave - Parental, cultural, community service, study, corporate volunteering, and purchased leave options.
Culture – We value diversity and inclusion, celebrate excellence through Kudos Awards, and reward milestones from 5 years of service.
About Us
Service Stream is an ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.
Please submit your interest via the apply button. We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disabilities or neurodivergence, and members of LGBTIQA+, Veteran, or other diverse groups.
Note: Service Stream does not accept unsolicited resumes from external recruitment or labour hire agencies.
Department
Workforce Planning
How To Apply
If this sounds like you, apply now through the Service Stream Recruitment Team via the online application button.
Additional Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Telecommunications
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