Overview
At Quay West Suites Melbourne we transform every guest's stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the Yarra River in Southbank Promenade, where style and elegance meet top-notch hospitality. Our Jarrah Restaurant & Bar, gym, lap pool, and spa offer facilities for business travellers, families, and romantic getaways. We pride ourselves on personalised service and are looking for passionate individuals to join our dedicated team in guest relations, food and beverage, or event coordination.
Role
Purpose: As a Guest Service Agent, you will be the friendly face and warm welcome that sets the tone for our guests\' stay. From check-in to check-out, you will deliver exceptional hospitality and create memorable experiences.
Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Communicate effectively with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into successful outcomes
Promote hotel amenities and services by having a deep understanding of products and offerings
Share information on neighbourhood hotspots and must-visit spots
Handle reservations and manage guest accounts accurately
Qualifications and Skills
Previous experience in hotel front desk operations is a valuable asset
Creative approach to exceeding customer service expectations
Ability to collaborate within teams and work independently
Proven ability to multi-task and thrive under pressure with robust organisational and time management skills
Proficiency in written and verbal communication
Availability to work a variety of shifts including nights, overnights, weekends, and public holidays
Accor Perks
ALL Heartist Membership – discounts on accommodation and F&B; worldwide
Family & Friends Discounts on accommodation, services and events
ALL Loyalty Program – earn status and reward points on stays
Learn Your Way – access to Accor training platforms
Build Your Network – connect with Accor professionals globally
Worldwide Opportunities – Accor operates hotels worldwide with growth opportunities
Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. Apply now.
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📌 Guest Service Agent Melbourne
🏢 Accor
📍 Melbourne