Job Overview
Serco is a place where you can grow. Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
Benefits
* From March 2026, typical earnings increase to $75,077 p.a. + super, with opportunities to earn above $95 k p.a. + super
* Hourly rates increase as you achieve Correctional Officer Level 2 and Level 3
* 5 weeks annual leave
* Enjoy a 7‐day fortnight roster with excellent work‐life balance
* Uniforms and lunch provided
* 24/7 access to medical & mental‐health support via Sonder
* Flexible salary‐packaging options
* Ongoing career progression and development opportunities
* Certificate III in Correctional Practice, fully funded while you earn
* A supportive, team‐first environment with trusted leadership
Role Summary
As a Correctional Case Officer, you will play a key role in supervising, managing, and supporting inmates while ensuring safety, security, and rehabilitation in a respectful and structured environment. You will work in Clarence Correctional Centre helping inmates prepare for reintegration into society.
In This Role, You Will
* Supervise and manage inmates while promoting rehabilitation and reintegration
* Conduct searches, monitor inmate activities, and maintain a structured, secure environment
* Use communication and problem‐solving skills to defuse tense situations and maintain order
* Work closely with multidisciplinary teams to ensure inmate welfare
Required Qualities & Qualifications
You don't need experience; we'll provide full training! We're looking for someone with the right mindset.
* Willingness to complete Certificate III in Correctional Practice (fully funded)
* Strong communication, empathy, and resilience
* Ability to stay calm under pressure and solve problems with sound judgment
* Physical fitness to meet role demands
* A valid driver's licence
As this is a position of trust, shortlisted candidates will undergo a Police Check and full probity assessment.
Have questions? Reach out to Kirsty (TA Lead) at and we'd love to chat.
EEO Statement
We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.
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