Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service.
They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people.
Job Responsibilities
* Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
* Deliver professional, friendly, and helpful support at all times
* Proactively call potential store and SMB partners to introduce the client's services
* Escalate recurring issues and suggest improvements to internal workflows
* Collaborate with team members to continuously improve the customer experience
* (For senior roles) Assist with high-level operational tasks and data analysis
* 2+ years in customer support, call centres, or account servicing
* Strong written and verbal English (neutral accent preferred)
* Comfortable making outbound calls and speaking to clients
* Experience in Zendesk or similar CRM/ticketing tools
* Analytical, organised, and self-driven personality
* Background in eCommerce, logistics, or startup/BPO companies (preferred)
* Permanent work-from-home set-up
* Dayshift (Australian business hours)
* Full Time
* HMO
* Annual leave
* Christmas Bonus equivalent to 1 month's wage (pro-rata)
* Fixed Rate
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