Ready to thrive with one of Australia's fastest-growing, most innovative tech companies on the sunny Gold Coast?
We're not just any tech company; we're an award-winning powerhouse on a mission to revolutionise the automotive industry.
What started as a simple idea to make booking car services as effortless as booking a hotel room has blossomed into something extraordinary. We are talking about our advanced Technology, FleetGuru, where we are revolutionising a fragmented, reactive industry into a connected, predictive, and self-healing ecosystem. We're on a mission to cut downtime, reduce costs, and keep fleets moving with faster, smarter, and more compliant fleet maintenance.
We're revving up to take on even bigger challenges both here in Australia and beyond, and we need a Key Account Manager to join our crew
About The Role
Stakeholder and Relationship Management: Act as the main point of contact for Group brands and FMO operational management teams, keeping partnerships in high gear and smoothing out any friction before it hits the brakes.
Operational Alignment: Pop the hood on Fleet Member Terms and Conditions to minimise friction and mitigate any, operational engine knocks for the wider business.
Performance Reporting: Take the wheel for Quarterly Business Reviews (QBRs) for designated customers, mapping out the road ahead and guiding stakeholders through the data, key outcomes, and any improvements on the horizon.
Operational Integration: Collaborate with internal Ops teams to document processes and ensure all training materials and platform guides are high-performance and road-ready for our customers.
Onboarding & Hypercare: Inform the planning phase for new customer projects, helping to manage their implementation and onboarding through to steady-state.
Product and Process Advocacy: Influence how customers interact with our systems and inform the kind of upgrades that keep both their business and ours firing on all cylinders.
Release Management: Jump into the technical release process to translate under-the-hood updates into clear, practical communication updates that help customers navigate the changes internally and for their customers.
Systems Management: Maintain meticulous records in CRMs and admin systems, ensuring all contacts, notes, and documentation are audit-ready.
Escalation Lead: Act as the first responder for high-priority breakdowns or escalations, coordinating resources to meet performance objectives.
Growth & Optimisation: Identify opportunities to streamline internal processes and collaborate with leadership to open up new lanes for business growth.
About You
You've got proven experience under the hood in fleet or automotive account management, knowing exactly what makes this industry tick.
You're fueled by success and have the reflexes to solve problems, embrace change, and navigate obstacles without losing momentum.
You can talk shop with everyone from the workshop floor to the high-level FMO execs, building bulletproof relationships at every turn.
You don't just meet people; you build and nurture long-term partnerships, maintaining smooth connections across every level of an enterprise.
Your time management is top-spec; you can context-shift and prioritise tasks like a pro driver handling a complex gearbox.
You're proficient with Google Suite and AI tools, and you've got a solid handle on the telematics of SaaS or fleet management systems.
A smooth operator with excellent verbal and written skills, highly proficient in modern tech stacks and AI-driven communication platforms.
You understand the Tech/SaaS world or have led the charge on a business transformation or tech project delivery.
Perks
We're an inclusive and flexible workplace, and our perks and culture are pretty sweet (if we say so ourselves).
We Offer
Take advantage of discounted car servicing and even enjoy a paid day off on your birthday, because you deserve it
Opportunity to excel in your career through ongoing learning and development from our internal Guruversity program.
Bask in the contemporary charm of our industrial office, just a stone's throw away from the beach and public transport, complete with cozy chillout spaces and all-around good vibes.
Park your worries (and your wheels) with free secure parking, bike racks, surfboard racks, and there's even a pool table for those well-deserved breaks.
Dive into a calendar packed with exciting team events led by our dedicated Culture Crew.
At AutoGuru, we're laser-focused on assembling top-tier teams comprised of outstanding individuals who embody our core values: 'here to help', 'move with purpose', 'think 10x', 'play as a team', 'numbers over hype', and 'innovative for the future'. If this sounds like your kind of gig, we'd love to hear from you
How To Apply
Submit your resume and cover letter outlining why you're the best fit for the role. Applications close at 5 pm on Friday, 20th March.
We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
Please note that only shortlisted candidates will be contacted.
Connect with us on our socials
Instagram: @autoguru
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LinkedIn: @Autoguru