Case Management Trainee
An exciting opportunity has arisen for a Case Management Trainee to join our team. As a Case Management Trainee, you will play a vital role in providing support and guidance to injured workers as they navigate the workers' compensation process.
This is an excellent opportunity to develop your skills and knowledge in case management, and to make a real difference in the lives of others. If you are passionate about customer service, have excellent communication skills, and are looking for a challenging and rewarding career, then this could be the perfect opportunity for you.
About the Role:
* You will work closely with injured workers, employers, and medical practitioners to ensure that claims are managed efficiently and effectively.
* You will provide needs-based services to people with work-related injuries, including active management of claims for compensation to deliver appropriate and timely treatment and promote return to work.
* You will liaise with stakeholders to facilitate and support medical management and return to work activities.
Responsibilities:
* Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work.
* Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013.
* Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.
Requirements:
* Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners.
* Excellent communication skills - both written and verbal.
* Strong customer service skills and the ability to handle high volumes of phone-based customer enquiries.
* The ability to work concurrently across multiple technology platforms.
* Strong analytical and problem-solving skills.
Benefits:
* Competitive remuneration package.
* Extensive resources to support your onboarding and continual development, including training and career opportunities.
* A supportive and inclusive work environment.
* Flexible leave options, including purchased leave.
* Paid parental leave.
What We Offer:
* A dynamic and supportive work environment.
* The opportunity to develop your skills and knowledge in case management.
* A competitive remuneration package.
* Extensive resources to support your onboarding and continual development, including training and career opportunities.
How to Apply:
If you are a motivated and enthusiastic individual who is passionate about customer service and case management, then we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us, and we will be in touch to discuss further.