Job Description:About UsCruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. We offer close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays. Our fleet includes 10 well-equipped, air-conditioned vessels and a world-class sailing catamaran, providing various tours and inter-island resort connections, with regular daily departures to two islands, one airport, and two mainland ports.Cruise Whitsundays also operates Australia's first underwater accommodation, Reef Suites, and the Reefsleep glamping experience at the Reef World pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From cruises and sailing adventures to underwater accommodation, there's no better way to experience the Whitsundays. Join our friendly and experienced crew and make every day a good one!About Journey BeyondJourney Beyond is Australia's leading experiential tourism group, operating 17 brands across the country. Headquartered in Adelaide, founded in 2016, our brands include iconic trains like The Ghan, Indian Pacific, and The Overland; premium small-group tours like Outback Spirit; eco-luxury lodges like Sal Salis Ningaloo Reef; aquatic adventures including Cruise Whitsundays, Rottnest Express, and others; as well as Melbourne Skydeck, Eureka 89, and historic rail journeys. Joining Journey Beyond means supporting our mission to share special places and create lasting memories for our guests.About the RoleThis position involves supporting the Vessel Master and Engineer in managing daily vessel operations, providing leadership to the Deck Crew, ensuring crew performance, and delivering exceptional guest experiences. You will share your expertise to create memorable moments for our guests.Your responsibilities include:Assist the Vessel Master with administration and safety duties;Ensure guest safety and satisfaction, and maintain vessel and engine performance;Assist with watch-keeping, vessel handling, and navigation;Facilitate onboard safety drills and crew training;Manage Deck crew performance and training compliance;Maintain high team performance and professional presentation;Address guest complaints promptly to maintain service quality;Delegate and oversee daily duties following marine standards;Ensure adherence to operational procedures and WHS requirements.Requirements:Minimum Master 24m NCMarine Engine Driver Grade 3 (MED3) (desirable)QLD Responsible Service of AlcoholWorking with Children's Check (Blue Card)HLTAID011 Provide First AidHLTAID015 Provide CPR and Basic OxygenNational Police CheckBenefits:Generous discounts on Journey Beyond travel experiencesCompetitive salary and supportive work environmentStudy Assistance PolicyCareer progression, transfers, and secondmentsEmployee Referral ProgramParental Leave supportPurchased Leave policyPrivate health insurance discountsEmployee Assistance ProgramMerchandise discountsSpecial offers at Cruise Café & BarOnboard vessel discountsFree public transportSalary sacrifice options and remote area benefitsJourney Beyond
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