We are seeking a talented individual to join our Risk Transformation team at Mercer. This role will be based in Melbourne or Sydney. This is a hybrid role that requires working at least three days a week in the office.
Change Manager
This role will deliver change management and communication efforts for the Risk Transformation Program, partnering with stakeholders to transform risk practices and culture. The responsibilities include contributing to and implementing a comprehensive change management and communications strategy, engaging stakeholders, assessing change impacts, and driving adoption and readiness for the program to achieve its target state. This is a 12‐month contract initially.
Key Responsibilities
* Contribute to the change management plan, including change impact assessment approach, communications, training plan, documentation, and recording while working with the Senior Change Manager.
* Develop and consistently apply change management approaches.
* Ensure effective design, implementation, and embedding of change management plans, including impact assessments, communication and training strategies, and documentation processes for accountability.
* Monitor change management progress, addressing and adapting as required to deliver outcomes.
* Ensure all change management activities are completed by specified deadlines.
* Conduct thorough change impact assessments to identify potential risks, challenges, and opportunities associated with the program and develop mitigation strategies and action plans.
* Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to adopt the changes; tailor communication and training materials to different stakeholder groups.
* Develop change communications that meet the needs of all senior stakeholders.
* Build and maintain strong relationships with key stakeholders, including executives, senior leaders, project teams, and external partners, to ensure effective collaboration, support, and delivery for the program to achieve milestones and outcomes.
Required Qualifications
* Minimum of 5 years' experience in a professional services or customer services organization (ideal).
* Demonstrated experience as a senior change manager, leading change management efforts for large‐scale transformation programs (must have).
* Demonstrated experience in cultural and organizational change programs (must have).
* Strong knowledge of change management methodologies, tools, and best practices (must have).
* Excellent verbal and written communication.
* Excellent time management skills.
* Excellent analytical and problem‐solving skills, with the ability to identify and mitigate risks and drive effective decision‐making.
* Demonstrated senior stakeholder management capabilities.
* Ability to work effectively across the organization.
* Self‐motivation with initiative, energy, and drive to succeed.
Benefits and Why Join Our Team
* Professional development opportunities, interesting work, and supportive leaders.
* A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
* A range of career opportunities and benefits and rewards to enhance well‐being.
EEO Statement
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia.
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