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Enwise Electrical & Refrigeration is currently seeking a Refrigeration Service Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating service work and supporting team members across multiple locations. The ideal candidate will have strong organisational skills, excellent communication abilities, and a proactive approach to ensuring seamless service delivery.
Our values of Teamwork, Trust, Customer Focus, Technical Integrity, and Boldness guide everything we do — from supporting our team to delivering outstanding service to our clients.
Key Responsibilities:
* Schedule service work using Simpro
* Process customer purchase orders
* Collate job documentation, including technician reports and timesheets
* Manage invoicing and support the collections process
* Handle site access administration, including client questionnaires, assessment forms, and portal management
* Provide timely support to technicians and customers by troubleshooting scheduling or logistical challenges
* Work closely with managers, supervisors, technicians, and the operations manager to ensure efficient service delivery
Qualifications and Experience:
* Positive attitude, energy, and flexibility towards business growth and change
* Strong interpersonal skills with the ability to effectively communicate with internal and external stakeholders
* Competent, responsible, and solution-oriented mindset
* Commitment to compliance with contractual obligations and safe work practices
* Proficient in Microsoft Office applications such as Word and Excel
* 3 - 5 years of administration experience preferred, ideally with exposure to the mining industry
* Must have the right to live and work in Australia
* A valid Police Check (or willingness to obtain one)
What We Offer:
* Competitive salary (negotiable based on experience)
* Company Phone and laptop
* Opportunities for professional growth and development
* Supportive team environment with a focus on maintaining a positive workplace culture
* Role based in Emerald or Rockhampton, with opportunities to travel between both locations
How to Apply:
If you are an organised and proactive individual with a passion for coordinating service delivery, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate by clicking on the ‘APPLY’ button.
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