Service Desk Analyst (Senior Computer Operator Grade 1)
*
Temporary Full-Time Exempt for up to 12 month
* sWFH flexibility with once a quarter office visit for work-life balanc
* eAttractive salary, from $72,253.00 + 12% Super + 17.5% annual leave loadin
* gAccrue up to 12 extra days off per year + 4 weeks annual leav
* eIncrease your take home pay with salary packaging, fitness passport and mor
* eJoin the team enriching health in millions of ways every day through digital innovatio
n
Applications Clos e: 11:59 pm, Sunday 17 August 20
25
About the Opportun
ityAs Service Desk Analysts of our StateWide Service Desk (SWSD) at eHealth NSW, you will help make a real difference in healthcare through delivering a positive and timely customer experience by resolving ICT incidents and service reques
ts.
This role offers the opportunity to support the delivery of a range of ICT applications, products and services including core clinical systems, infrastructure, security, workforce, and business management systems, you will help NSW Health to meet the needs of the community it ser
ves.
As an integral member of our 24x7x365 StateWide Service Desk, you
* will:Deliver responsive and effective customer service by addressing ICT queries and issues promptly, minimising downtime and ensuring continuity of end user productivity in both clinical and corporate set
* tingsBalance competing priorities across inbound phone calls and ticketing system queue management, consistently meeting service delivery expectations and timef
* ramesProvision IT accounts and access in strict alignment with organisational security protocols and approval workflows, safeguarding system inte
* grityMaintain clear, accurate, and comprehensive documentation of end user interactions, troubleshooting activities, and analysis within the ticketing system, ensuring a reliable transparent source of
* truthEnhance organisational knowledge by proactively identifying gaps in existing documentation and contributing to the creation or improvement of internal reso
urces
Abo
* ut YouProven experience in customer service roles, supporting the seamless delivery of products and services, ideally within ICT environments, while maintaining a strong focus on end user satisfaction and operational effi
* ciencyStrong critical thinking and advanced problem-solving capabilities, with a proactive approach to diagnosing issues and implementing effective sol
* utionsSkilled in collaborative teamwork, contributing positively within large, dynamic teams to achieve shared objectives and drive collective s
* uccessEnergetic and optimistic mindset, coupled with a genuine enthusiasm for sharing insights, experiences, and knowledge to uplift team performance and foster continuous le
arning
Need more infor
* mation?Position desc
* riptionFind out how we hire at eHea
* lth NSWCheck out our diversity and inclusion com
* mitmentLearn more about us at eHea
lth NSW
About Us – eHe
alth NSWAt eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across th
e state.Guided by a Cloud First Strategy, we’re harnessing digital technology to provide better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a dif
ference.
Working a
t eHealthOur people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways e
* very day:Flexible wor
* k optionsProfessional growth and career de
* velopmentAllocated day off
* per monthSalary
* packagingVarious health and wellbeing programs to support
our team
Ho
w to applyTo apply for this role, please submit an online application and at tach yo ur resume (up to 5 pages) a long with r esponding to the
following:1. The StateWide Service Desk provides first level ICT support in a dynamic, high-volume environment. How do your skills and experience enable you to deliver outstanding customer support in thi
s setting?2. A customer centric approach is at the heart of eHealth NSW. What drives your passion for going above and beyond in delivering exceptional custome
r service?3. Are you available to work s
hift work?
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the real person behind the a
pplication!
For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at Sarah.Souter@Health.nsw.gov.au or Hiring Manager, Trevor Henry at Trevor.Henry@health.nsw.gov.au and quot
e REQ596061.
We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruit
ment process.
Addition
* al informationThis recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the n
* ext 18 months.To be eligible for this role you must have current Australian work rights as an Australian citizen, permanent resident, or New Zealand citizen with a cur
* rent passport.'Exempt' is defined as a fixed term contract with a length greater
than 13 weeks.