Job Description
About JD Sports Australia
We are one of the biggest and best global sports fashion retailers across footwear and apparel.
Founded in 1981 in the Greater Manchester UK, our company has achieved remarkable growth through rapid global expansion.
We operate over 3,400 stores worldwide and strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.
Our mission is to deliver exceptional service and style to every customer.
The Role: Sales Assistant
As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience.
You will be responsible for:
* Acting as a brand ambassador and showing positivity and professionalism at all times.
* Gaining and maintaining up-to-date product knowledge to best assist our customers.
* Providing personalised 1:1 customer service.
* Assisting customers with all queries and processing sales.
* Working in collaboration with the wider Management and store team to achieve KPIs and targets.
* Supporting the wider team with ad hoc tasks, including visual merchandising set up, store cleanliness, and presentation.
* Escalating any customer complaints to management.
* Consistently completing any mandatory training relevant to product, policy, and procedure.
What We're Looking For
We are looking for individuals who possess the following qualities:
* Customer service experience within retail, hospitality, or a similar industry.
* The ability to provide excellent service and go above and beyond.
* A passion for sports fashion or knowledge of key brands.
* A positive can-do attitude and ability to work as a team.
* The ability to thrive in a fast-paced, ever-changing environment.
* A willingness to overcome challenges and learn new skills.
* Strong communication skills and the ability to engage with customers and teamwork.
* The ability to multi-task.
* Flexibility to work across various shifts, including weekends and holidays, based on store needs.
What's In It For You?
We offer:
* The opportunity to work in a dynamic business and engage with some of the best products and biggest sports fashion brands in the market.
* Training and development opportunities to kickstart, evolve, and shape your career.
* The opportunity to progress across all areas of the business in a wide array of roles, including Retail, Support Office, and our Distribution Centre.
* Access to our attractive staff discount, which can also be used for friends and family.
* Access to our Employee Assistance Program and Mental Health champions.
* One month paid parental leave for full-time employees.
We value diversity and inclusion and champion a culture where everyone feels valued, included, and celebrated. Apply today and start your JD Sports journey.