Job Description
As a key member of our team, you will be responsible for supporting clients throughout their building process. Your primary focus will be to ensure a seamless and enjoyable experience for our clients from land settlement through to construction completion and beyond.
Responsibilities include:
* Support all clients from land settlement, through the construction journey of their new property and beyond
* Liaise with and work as a team with other departments
* Work with builders and their extended teams to support the client journey process
* Work with Property Specialists and Finance Specialists to keep key dates in focus and support with construction progress payments
* Work with our business-to-business network to ensure a smooth process upholding brand and reputation
* Attend client's practical completions obtaining video testimonials and marketing collateral to enhance REIF's brand
* Referrals to our network of suppliers as a part of the holistic journey
* Support with client property handovers including coordinating property managers, building inspectors, property valuers and quantity surveyors
* Post Care support at key dates for all completed client builds
Professional attributes, skills and experience required:
* Previous experience dealing with residential construction extremely advantageous
* Excellent verbal and written communication skills
* Impeccable approach to customer service with recent previous experience
* Attention to detail and punctuality
* Exceptional presentation skills, determination, and drive to exceed client expectations and business performance requirements
* Ability to communicate effectively over phone, email and face to face
* Genuine enjoyment in talking to clients and helping people
* An open mind with flexible attitude – always improving, and valuing input
* Must be a team player with positive and vibrant attitude
Benefits:
* On the job training and development provided within reason
* Supportive team environment, always helping each other
* A positive and fun place to work with no 2 days the same
* Leadership that believes in you, and supports growth journey
* A team welcoming you as one of their own into the family