Job Overview
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
Know your customers and serve them with passion and pride, giving great natural service.
Encourage customers to give feedback on their shopping trip through the 'have your say' survey.
Work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
Practice the training received to ensure safe work practices.
Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
Be knowledgeable about the store's performance, understand your role in driving profit.
Live the company values, make everyone feel welcome and always follow the policies.
Clock in and out at the start and end of your shift to ensure accurate pay.
Keep yourself, colleagues and customers safe by following security procedures and wearing safety equipment where required.
Follow the 'think 25' policy when serving age-restricted products to all customers.
Respond quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
Work in a clean, tidy and organised manner, keeping aisles clear of congestion.
Assume shift leadership responsibilities in the absence of the Shift Leader or Store Manager as needed.
Continue training to keep yourself, others and the store safe and compliant with legal obligations.
If the store has a Post Office Local, perform day-to-day post office operations and pass a Post Office Financial and criminal conviction background check. Failure to pass may result in withdrawal of the job offer.
Benefits & Working Conditions
Flexible working arrangements are available. We welcome conversations about flexible schedules to support various life situations, such as early career stages, caregiving, parenting, or retirement.
As a part of the Tesco Group, One Stop offers a wide range of benefits. Please visit our Careers Page for the full list and note that benefits may differ from those available at Tesco.
Community Involvement
One Stop actively supports local charities and national organisations. We have raised over £10.4 million for good causes and donated 1.6 million meals via partnerships with FareShare and Olio. Colleagues can engage in community projects such as marathons or local raffles.
Diversity & Inclusion
One Stop welcomes all. We are a Disability Confident Leader (Level 3) and commit to an accessible and supportive environment for all applicants. Reasonable adjustments are available throughout the recruitment process.
Our six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) help foster a safe, supportive environment where everyone can thrive.
EEO Statement
One Stop is proud of its inclusivity and diversity. We do not discriminate on the basis of sex, race, disability, religion or any other protected characteristic. All qualified candidates are considered for employment.
Important Notice
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
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