Customer Service Representative
We are seeking an experienced and professional Customer Service Representative to provide exceptional customer service across a range of needs.
* Act as the primary point of contact for customers via phone, email, and face-to-face interactions.
* Establish and manage customer accounts (domestic and commercial).
* Process customer enquiries, orders, payments, and invoices.
* Provide advice on product usage, delivery, appliance installation, and service options.
* Handle debtors, price adjustments, and banking tasks.
* Maintain accurate and up-to-date customer records.
* Liaise with suppliers and contractors regarding stock levels and scheduling.
This is a fantastic opportunity to play a key role in a well-established organisation known for safety, innovation, sustainability, and strong community values.
Requirements
* Minimum 2 years' experience in customer service and administration.
* Excellent verbal and written communication skills.
* Strong attention to detail and accuracy.
* Proven ability to multi-task and prioritise responsibilities.
* Proficient in Microsoft Office Suite and general computer systems.
* Able to work independently and within a team environment.
* Experience in resolving customer concerns and managing conflict effectively.
* A proactive, motivated, and safety-conscious approach to work.