Join to apply for the Contact Centre Operations Lead role at Keegan Adams RecruitmentJoin to apply for the Contact Centre Operations Lead role at Keegan Adams RecruitmentKeegan Adams Recruitment provided pay rangeThis range is provided by Keegan Adams Recruitment.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$130,000.00/yr - A$142,000.00/yrDirect message the job poster from Keegan Adams RecruitmentPrincipal Consultant @ Keegan Adams Recruitment: Corporate Services | Sales | Marketing | Operations |Sydney | Hybrid | 11-month contractWe're recruiting on behalf of a global tech business known for its award-winning financial software.
The company is committed to helping small businesses succeed and is transforming the way it delivers customer support, with a strong focus on data-led decisions, innovation, and continuous improvement.They're looking for a Contact Centre Operations Lead to join the Customer Success team and play a key role in the performance of their outsourced contact centres across APAC.About the RoleYou'll work closely with senior stakeholders and BPO partners to ensure service levels are met, budgets are maintained, and the customer experience keeps improving.What you'll be doing• Monitoring the performance of outsourced support teams and leading weekly business reviews with APAC Customer Success leaders• Working closely with BPO vendors to understand what's working, where improvements are needed, and driving change• Investigating performance dips using data, leading action plans, and escalating where required• Analysing customer experience data to identify pain points and collaborating with internal teams to implement solutions• Forecasting and managing support budgets, building business cases for new initiatives and scaling successful ones• Maintaining business continuity plans to ensure consistent service through change or disruptionWhat we're looking for• Experience working with BPO partners• Strong analytical skills and confidence working with data and budgets• A clear communicator who can influence senior stakeholders• Organised, proactive, and naturally solutions-focused• Commercially minded with a passion for improving the customer experienceWhat you'll need• 5+ years in a contact centre operations, performance, or analytics role• Direct experience in customer success operations• Confidence in storytelling through data and strong written/verbal communication skills• A deep understanding of contact centre drivers and operations• Experience with reactive support driving revenue outcomes is a bonusThe Details• Location: Sydney-based with hybrid working• Extras: Contractor perks include public holidays, a break between Christmas and New Year, and handful of wellbeing daysApply now for an immediate interview.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionManagement and TrainingIndustriesAccounting and Technology, Information and MediaReferrals increase your chances of interviewing at Keegan Adams Recruitment by 2xGet notified about new Operational Specialist jobs in Sydney, New South Wales, Australia.Mascot, New South Wales, Australia 2 weeks agoOperations Coordinator | Full-Time | Pitt StreetFulfilment Operations Coordinator - Full TimeSutherland, New South Wales, Australia 2 weeks agoSutherland, New South Wales, Australia 2 weeks agoSutherland, New South Wales, Australia 2 weeks agoSutherland, New South Wales, Australia 32 minutes agoSydney, New South Wales, Australia 6 months agoSydney, Current South Wales, Australia A$55,000.00-A$80,000.00 1 month agoSydney, New South Wales, Australia A$149,739.00-A$173,174.00 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 1 month agoSydney, Current South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoExecutive Assistant to CEO & COO | High Growth Start-Up | $120k + superJoin Uber Eats as an Onboarding Operations SpecialistSydney, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 5 days agoSt Leonards, Recent South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoOperations Coordinator Inventory Planner for Fast Growing StartupSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 1 week agoSenior Specialist, Operations - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$80,000.00-A$90,000.00 3 weeks agoSydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoWe're unlocking community knowledge in a new way.
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📌 Contact Centre Operations Lead
🏢 Keegan Adams Recruitment
📍 Sydney