Job Overview
We are seeking a talented individual to join our Customer Service team at Mercer. This role will be based in the Adelaide or Melbourne office. It is a hybrid role that requires working at least three days a week in the office following training.
Responsibilities
* Provide administrative support across multiple funds and products using various registry systems and processes.
* Execute tasks accurately and in a timely manner with a strong focus on customer service.
* Communicate effectively with customers and internal teams to resolve queries and issues.
* Demonstrate strong attention to detail in all administrative and processing tasks.
* Engage proactively in understanding product complexities to enhance client and customer experience.
Qualifications
* Strong administrative skills with attention to detail.
* Excellent communication skills, both written and verbal.
* Enthusiasm and openness to learning new systems and processes.
* Ability to work effectively in a hybrid work environment.
Preferred Qualifications
* Previous experience in superannuation or financial services (not required).
* Proactive approach to understanding complex processes.
* Commitment to delivering high-quality customer service.
Benefits & Growth Opportunities
* Professional development opportunities, interesting work, and supportive leaders.
* Vibrant and inclusive culture fostering collaboration, innovation, and impact for colleagues, clients, and communities.
* Range of career opportunities and benefits and rewards to enhance well‐being.
Equal Opportunity Statement
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing employment.
Hybrid Work Requirements
Marsh encourages hybrid work, with flexibility for remote work and the benefits of collaborating in person. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which the full team will be together in person.
#J-18808-Ljbffr