UX Designer
Initial 12-Month contract with the possibility of extension.
Job Description
The UX Specialist will provide user‐centred design services to support delivery of programs and projects. The role will lead user research and discovery activities, develop user journeys and design artefacts, and translate business, policy and technical requirements into intuitive, accessible digital solutions. The UX Specialist will facilitate workshops and usability testing, collaborate with program and technical teams to embed UX principles across delivery, and ensure solutions align with government accessibility, privacy and security standards. The role will provide evidence‐based recommendations to inform design decisions and support consistent, high‐quality user experiences across the program.
Key Duties and Responsibilities
* Initiate and lead user‐centred design activities to deliver intuitive, efficient, and accessible digital solutions.
* Conduct user research to understand user contexts (business and public users as needed), operational needs, matters of concern, and requirements.
* Develop user personas, user journeys, wireframes, and prototypes to support future‐state design.
* Translate complex policy and technical requirements into clear, user‐focused experiences. (This includes designing information architecture, content design, and information design).
* Facilitate workshops, conduct a range of usability tests that are fit for purpose and conduct accessibility tests/reviews to validate and refine solutions.
* Ensure compliance with government accessibility, privacy and security standards.
* Collaborate with program, technical and policy teams to embed UX across delivery.
* Provide clear evidence‐based recommendations to support decision‐making and continuous improvement.
Essential Skills and Experience
* Experience delivering user‐centred design in complex digital or transformation programs.
* Background in user research, persona development, journey mapping, wireframing, prototyping and usability and accessibility testing.
* Experience working closely with Business and Change Analysts and Developers to confirm the user‐centred approach is embedded in digital projects.
* Ability to translate complex business, policy and technical requirements into intuitive digital solutions.
* Experience working in government or regulated environments, including accessibility, privacy and security requirements.
* Background with complex form design for public facing contexts.
* Strong stakeholder engagement and workshop facilitation skills.
* Proficiency in UX and prototyping tools such as Figma or similar.
* Strong analytical and problem‐solving capability with evidence‐based recommendations.
* Well‐developed written and verbal communication skills, including presenting to senior stakeholders.
Personal Qualities required of Candidate(s)
* Well‐developed social and written skills with ability to effectively communicate with team members and stakeholders.
* Ability to work in a large team environment with members of diverse cultures and backgrounds.
* Self‐starter with high personal drive and a positive attitude.
* Disciplined and accountable for supporting and maintaining work outputs.
* Performs in a respectful and professional manner, maintaining integrity and transparency when delivering work.
* A focus on problem solving and applying critical thinking.
* Promotes teamwork and collaboration by engaging stakeholders and team members.
* Commitment to the client's principles of accountability, collaboration, diversity, ethical practice, impartiality, and respect.
If you are interested, apply now or call Ella at 0480 804 548.
Desired Skills and Experience
Skills
* Figma (UX design tool)
* User‐Centred Design (UCD)
* User Research & Discovery
* Journey Mapping & Personas
* Wireframing & Prototyping
* Usability & Accessibility Testing
* Stakeholder Engagement & Workshop Facilitation
* Translating Business & Technical Requirements
* Government / Public Sector Experience
* Digital Transformation Programs
Experience
* Proven experience delivering UX design within government or regulated environments
* Strong background in end‐to‐end UX across complex digital or transformation programs
* Experience conducting user research and translating insights into design outcomes
* Demonstrated ability to create personas, journey maps, wireframes, and prototypes
* Experience facilitating workshops and working closely with stakeholders, Business Analysts, and Developers
* Hands‐on experience using Figma (UX design tool) to produce high‐quality design artefacts
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