General Manager – Hospitality Operations (multi‐venue)
The Searoad Ferries group of companies employs over 250 dedicated staff and has been operating the iconic Queenscliff‐Sorrento car and passenger ferry service since 1987. In addition to ferry operations, we offer tourism and wildlife experiences through our Explore Australia / Naturaliste Tours company, and manage the Western Port Ferry Service and Wilson's Promontory Cruises.
About the opportunity
This role is an excellent chance to lead hospitality across multiple sites, combining strategic leadership, P&L accountability, and hands‐on operational improvement in a dynamic coastal environment.
What you'll do
* Lead and develop a diverse hospitality team across vessel and shore operations, building a safety‐first culture.
* Own the P&L – budget setting, revenue targets, cost control and financial performance reporting.
* Deliver operational excellence and compliance (food safety, licensing, RSA, workplace health and safety).
* Drive commercial growth through menu, activations, retail and events strategy in partnership with Marketing.
* Implement technology and systems to improve efficiency (POS, rostering, inventory management, KPIs).
* Manage supplier and contract relationships to drive quality and value.
* Lead continuous improvement projects that enhance customer satisfaction and operational efficiency.
* Represent Hospitality in Leadership Team forums, translating strategy into operational plans and outcomes.
What we're looking for
* Proven senior hospitality leadership in multi‐site environments (minimum 5–7 years in a leadership role).
* Strong commercial acumen and P&L ownership with demonstrable results (revenue growth, cost control).
* Deep knowledge of food safety frameworks and regulatory compliance.
* Experience managing mixed teams (kitchen, FOH, events) and shift/roster operations.
* Track record of successful change and project management, including system rollouts.
* Excellent stakeholder and supplier management skills with a collaborative leadership style.
* Passion for creating excellent customer experiences and improving operational performance.
What we offer
* Senior leadership role with significant scope and visibility.
* Competitive salary and benefits.
* Variety – work across vessels, events, and onshore venues in a dynamic operational setting.
* A supportive leadership team committed to safety, growth, and people development.
Some of the perks you'll enjoy
* Staff discounts: retail, dining, hospitality, and free ferry travel.
* Uniform provided.
* Support for your wellbeing: 24/7 Employee Assistance Program.
* Engaging workplace culture: regular social events, team gatherings, and a few surprises cooked up throughout the year.
#J-18808-Ljbffr